Cancellation by you
In the event of cancellation, please telephone us immediately so that every effort can be made to re-let the property.
Cancellation after deposit paid, but before the balance payment there will be NO refund.
If we are unable to re-let the property, you will be held liable for the full amount of the booking and all monies will be forfeited. Bookings are NOT transferable . You are strongly advised to take out holiday cancellation insurance.
Cancellation after full payment
You will be held liable for the full amount of the booking and all monies will be forfeited. You are strongly advised to take out holiday cancellation insurance.
Non-payment of the balance by the due date (8 weeks prior to arrival date) will be treated as cancellation; however, a reminder will be sent before interpreting this as a cancellation. In the event of non-balance payment (cancellation), we will follow the procedure above (after deposit paid, but before balance payment).
Cancellation by us
You will be offered an alternative accommodation. Should there be no available accommodation a full refund will be given.
Additional Visitors/ Day Guests
The number of guests occupying the accommodation booked must not exceed the number of named guests on the booking form per property. The owner reserves the right to refuse entry to the entire property or request the party to leave the site, if the number of persons differs from that stated on the booking form. Full payment will still be required (no monies will be reimbursed) if you or any members of your party are requested to vacate the accommodation. No additional visitors may stay or be entertained at ANY property and must have prior consent of the owner and WILL incur additional charges.
Damage/Cleaning Charges
Guests are asked to leave the property clean and tidy and to ensure that they take all belongings with them. Items left behind will NOT be posted on. On changeover days there is only time for a superficial check and a general clean. We rely upon the goodwill of our guests whose co-operation we greatly appreciate. Should the property be left in a poor condition, requiring more intensive cleaning, then this will be charged at £15 per hour and deducted from the security deposit.
Smoking
The tenants agree not to smoke/vape, nor to allow smoking/vaping, inside any properties at any time. ALL PROPERTIES operate a strict NO SMOKING or Vaping policy in the grounds. Please confirm with Michelle if you are smokers and she will advise. If this is not strictly adhered to it will lead to the whole of the security deposit being withheld.
Liability
Please take care in the garden and treehouse snug. The owners take no responsibility for the loss or damage to any cars or its contents or their personal effects of the guests occupying the property. No responsibility can be accepted for injury, loss or damage.
All cars are parked at the car owner’s risk.
Pets
A maximum of 2 dogs are permitted at Honey Tree Lodge - 1 dog at Treehouse Hideaway (charge applies). Under no circumstances must they be left unattended in the accommodation or allowed on the beds/furniture. Please exercise your dog(s) on a lead in the fields around Blean. No fouling of the gardens or play areas. Please bring appropriate dog beds and bowls.
Arrival/departure times
Every endeavour is made to have the properties available from the standard arrival time of 4 pm on the day of arrival. (3pm at Gulliver the Quirky Camper )
All properties must be vacated by 10 am (11am at Gulliver the Quirky Camper )
Early arrival 2pm and Late departure 12 noon options may be possible subject to availability please request at the time of booking .
Information about keys along with arrival instructions will be provided once the balance of the booking has been made.
Other important points
SINGLE SEXED GROUPS (Hen parties, Stag groups etc) are not accepted at Honey Tree Lodge.
The owner reserves the right to enter the property, at any reasonable time, in the case of an emergency for maintenance or repair.
If there should be cause for complaint- or accidental damage- this must be reported to the owner immediately, otherwise the matter cannot be fully investigated/resolved. It’s too late to report it after or on the last day of your holiday.
Whist every endeavour is made to keep the Hot tubs running all year, there maybe occasions when this is not possible and beyond our control, given the short amount of time on change over days. The hot tub may NOT be hot on arrival. Compensation will be not be offered if the hot tub is not fully functioning during your stay.
The owner is not responsible for any interruption to services (electricity, gas, and wifi)
Completion of the booking form (on line) will ask you to agree the terms and conditions by ticking the box.
